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Information for Referring Providers

Partnering to deliver exceptional patient care

Our goal is to work closely with you to make sure patients receive seamless care between your center and ours, with easy ordering, fast scheduling and timely transfer of results. Our insurance specialists are available to help with pre-authorizations.*

Please provide the following details when you order an imaging exam:

Insurance Name and ID/Policy Number 

This helps us quickly contact the correct insurance plan and obtain a timely authorization for your patient’s exam.

Current Clinical Information 

We will need to answer the following clinical questions in order to secure an authorization. Please provide this information as comments on an electronic order or simply call us. This will help expedite the pre-authorization and reduce our calls back to your office requesting additional details.

  • Describe the current signs and physical exam findings.
  • Was there a specific injury or trauma?
  • Is there any past diagnostic imaging related to the body part being imaged (reports and images)?
  • Has the patient completed conservative treatment or therapy (e.g. physical therapy)? If so, for how long?
  • Is the patient on any medications?
  • What are you looking for?

A diagnosis code is preferred by most insurance companies if available. A general diagnosis, such as knee pain or other symptoms, is useful if the actual code is not available. “Rule-outs” are not accepted as a primary diagnosis.


Talk to one of our Maine insurance specialists. Call your preferred location


*Some insurance providers require that the referring provider ordering the exam perform the pre-authorization. In these few instances, we will not be able to do this on your behalf.